Policies

Payment

• Prices are posted in Canadian dollars, before taxes. GST and QST are added at checkout.
• Shop orders are paid online, by card, when you order. Payment is processed by Stripe; Maison Brody never has access to your card number.
• Quote-based orders are invoiced according to the terms stated on the quote.
• Shipping is billed at actual cost, with no markup.

Cancellation

• Before proof approval, you can cancel your order at no charge. The payment is refunded in full.
• After proof approval, production is under way and the order can no longer be cancelled: the pieces are customized for you.

Returns

A piece embroidered or printed with your logo can’t be resold to anyone else. For that reason, customized pieces are not taken back or exchanged, except for production defects (see the warranty).

Wrong size? Write to us. We can’t take the piece back, but we can produce the right size as a single piece, at the regular price, with no minimum.

To avoid mistakes, check the size guide before ordering. When in doubt, order a single sample piece first.

Production warranty

If a piece has a production defect (embroidery coming undone, print lifting on arrival, placement different from the approved proof, wrong garment colour), we remake it or refund it, your choice.

• Report the defect within 30 days of receipt, with a photo, to merch@maisonbrody.ca.
• The warranty doesn’t cover normal wear, or damage caused by care that doesn’t follow the instructions included with the order.
• The approved proof is the reference: a piece that matches the proof you approved is not a defect.

Personal information protection

Maison Brody complies with Québec’s Act respecting the protection of personal information in the private sector.

Person in charge. The person in charge of protecting personal information is Lilou, founder of Maison Brody. You can reach her at merch@maisonbrody.ca.

What we collect. Your name, company, email, phone number, delivery address, the contents of your orders and the files you send us (logos, references).

Why. To produce and deliver your orders, send you proofs to approve, answer quote requests, apply the loyalty discount and meet our accounting obligations. Nothing else. We don’t sell or rent your information, and we don’t sign you up for any newsletter without your consent.

With whom. With the providers that help us fulfil your order, and only to that extent: Stripe for payment, Resend for sending emails, Neon for the order database, Vercel for hosting the website and storing logo files, and the carrier for delivery. Some of these providers are located outside Québec, notably in the United States: your information may be processed there.

For how long. Order-related information is kept for as long as tax law requires. Logo files are kept to make your next orders easier; you can ask for them to be deleted at any time.

Your rights. You can request access to your information, its correction or deletion, and withdraw your consent, by writing to merch@maisonbrody.ca. We reply within 30 days.

Cookies and local storage. The site uses no advertising cookies or tracking tools. Your cart is kept in your browser’s local storage, on your device only, so you don’t lose it when you change pages.